Customer Care

Our top priority is to create the best shopping experience possible. Even if we do not have the opportunity to welcome you into our brick and mortar store, we put serving you as our top priority. If there is anything we can do to make your online experience or in store experience better, please do not hesitate to get in touch with us at (260)-436-8338 or jophielonline@jophiel.com. Your feedback is very important.

Privacy
Your privacy is very important to us. Our Privacy Policy explains how we treat your personal information and protect your privacy when you are using the Site. You can find more information here: Privacy Policy

Orders
All orders are subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by other customers. Once you have placed your order on the website, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order. Acceptance of your order will be perfected upon completion of the packing of your order, unless you cancel your order. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Shipping Policy
All orders are processed and shipped as fast as possible from the date/time the order was placed. If an order is placed before 1pm EST, in most cases it will be processed and shipped out on the same day. During our busy season, the shipment may take longer. We'll do everything we possibly can to get your order to you and if you have any questions, we're happy to assist. You can reach us at jophielonline@jophiel.com. 
Please note, all deliveries must be to a street address, not a PO box. You will be receive an e-mail confirmation once your order is fulfilled. With the confirmation, you'll find a UPS tracking number. You can track your package by going to ups.com/tracking.

Shipping Cost
We offer Free Shipping on orders over $200+ and under 5lbs. For orders over 5lbs, a shipping fee will be assessed. You will be notified of this charge at checkout, if applicable. Reduced merchandise is always charged shipping. Unfortunately, we do not ship overseas.

Return and Exchange Policy
If you are not delighted with your purchase, Jophiel will accept a return or exchange of items in new, unworn, unaltered condition and free of damage. The return or exchange must be initiated within 10 days of the order ship date. For a full refund or exchange, mail out your item within 10 days from the receipt of original order. After 20 days, all merchandise is a FINAL SALE. All sale and special order purchases are FINAL SALE at the time of purchase.

How to Return Your Order
Please ship your return to the following address:

Jophiel
6410 W Jefferson Blvd # 20A
Fort Wayne, IN 46804

Please affix your shipping label to the outside of your package. We suggest that you retain a record of the return tracking number for reference. You may use the original packaging, however, be sure to cover any existing labels that may be on the package. We suggest you insure your package for the full value of the item(s) being returned to protect yourself from loss.
Please email us at jophielonline@jophiel.com with any questions!

How To Exchange Your Order
If you decide to return your item(s) in exchange for merchandise, you will receive a store credit for the full amount, including shipping costs. Exchanges will be processed following receipt of returned merchandise. Store credits does not expire and is redeemable at any time. Questions regarding available credit may be made via e-mail at jophielonline@jophiel.com.

Please return your item to the following address:
Jophiel
6410 W Jefferson Blvd # 20A
Fort Wayne, IN 46804

Please affix your shipping label to the outside of your package. We suggest that you retain a record of the return tracking number for reference. You may use the original packaging, however, be sure to cover any existing labels that may be on the package. We suggest you ensure your package for the full value of the item(s) being returned to protect yourself from loss.

Pricing Policy
Prices shown on the website are in US Dollars and are exclusive of taxes. Sales tax will only be charged on orders where applicable.

Discount Codes
We may provide promotional codes offering a discount on our merchandise. Promotional codes cannot be used on past purchases. Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offers, and must be used by the date published. We reserve the right at any time without notice to retract and/or change the terms of promotional codes.

Gift Certificates
A perfect gift for anyone, we offer gift certificates for any value. You may purchase one by calling us at (260)-436-8338.

Plan a Visit
We would love to welcome you to our store. If you are looking to plan a visit, you can find us at the following address:

Covington Plaza
6410 West Jefferson Blvd, Covington Plaza
Fort Wayne, Indiana 46804

For more information and/or directions to the store, click here.